Frequently asked questions

How Do I Start Placing an Order?
Click on the “Add to Cart” button for the product you've selected to add it to your shopping cart. After you've added all the items you plan to buy, go to the shopping cart page. On this page, review your order and click the “Checkout” button to complete the transaction and confirm your order details with us.
Is My Payment Information Securely Protected?
Yes! Our payment processing system is equipped with the latest security technologies. Our Internet security technical team is dedicated to protecting your payment information. We use encryption and other security measures to ensure that your data is transmitted and stored securely. You can rest assured that your payment details are protected from any unauthorized access.
When Will My Ordered Items Be Delivered?
Once our team processes your order within 1 to 3 business days, you will receive a shipping confirmation email. This email will inform you that your items have been shipped and provide an estimated delivery date. You can use the tracking number provided in the email to monitor the progress of your order and know when it will reach your location. The delivery time may vary depending on the shipping carrier and the destination.
Can I Track the Movement of My Order?
Yes! You'll be provided with a tracking number after your purchase has been successfully processed. With this tracking number, you can track the movement of your order from our warehouse to your address. You can check the shipping carrier's tracking website or our order status page to get the latest updates on your order.
How Much Does the Shipping Expense Amount to?
The shipping cost is determined according to the destination of your package. When you enter your shipping address on the checkout page, you will be able to view the specific shipping cost. The cost is influenced by factors such as the shipping distance, the weight and volume of the items, and the shipping service you choose.
If I Order Multiple Items, Will They Be Shipped in One Package?
Typically, multiple items are shipped in separate packages. This is to ensure that each item is properly protected during transit. However, if the items are suitable for combined shipping, we may ship them together. We will communicate with you if this occurs and provide you with the necessary information about the shipping arrangement.
What’s Your Return Policy?
If you are not satisfied with the product you've received, please contact our customer service department. We will work with you to resolve the issue. Depending on the situation, we may offer a return, exchange, or other solution. Please follow our return policy, which includes returning the product in its original condition and packaging.
What Are Your Contact Resources?
If you need to contact us, you can fill out the contact form on our website or send an email to ryooovbbsmmhuo@outlook.com. Our customer service representatives are available to assist you with any questions, concerns, or issues you may have. We are committed to providing timely and effective support to enhance your shopping experience with us.